Tread Labs

FAQs

Shipping / Returns / Exchanges

How do I return or exchange items?

Easy! If your insoles need to be returned or exchanged, please visit this page, fill out a return request and we will send a prepaid return label.

Do you ship/sell internationally?

We ship to most countries of the world. Shipping for 1 or 2 pairs of insoles costs $25. ($10 for Canada) 3 - 5 pairs costs $40 ($30 for Canada). Any duties, taxes or fees must be paid by the customer. We do not offer free returns on international orders.

If I trim my insoles to fit in my shoes, can I still return or exchange?

Absolutely. You can still take advantage of our 30 Day Fit Guarantee if you trim your insoles.

If I need to return my insoles, what's your policy? 
We have a 30-day fit guarantee - Try our insoles in any of your shoes for 30 days. If they don't improve your comfort and alignment, send them back for a full refund. Return shipping included.
I am unsure of my arch height. What should I order?

Simply match the profile or shape of your foot print in question #2 of our Find Your Fit interactive tool. Medium is a good place to start. If you are still uncertain, please order 2 (or more) pairs to try. Shipping is free both ways and our 30-day fit guarantee makes ordering risk free.

Customer Service

What are your "live " customer service hours?

We are here from 9am to 5pm Monday through Friday. We are in the US eastern time zone.

If I call, will I speak to a human?

Absolutely.

Sizing and Fit Questions

What’s the best way to determine my arch height?

Here is an easy method to determine your arch height:

1. Fill your tub with a small layer of water.

2. Take two pieces of cardboard or heavy paper and set them on the floor.

3. Step into the tub with one foot to wet the bottom of your foot.

4. Lift up your foot and step onto one cardboard piece. Put your full weight on that one foot.

5. Step off the cardboard and look down.

Determine your arch height. If you see your entire footprint, you have a LOW arch. If you see half of your arch—like the typical "footprint in the sand" image—you have a MEDIUM (normal) arch. If you see a “C” shaped imprint, you have a HIGH arch. If you see just your heel, the ball of your foot and almost no arch at all you have an EXTRA HIGH arch. You can also use this helpful chart as a guide. Repeat the process with the second foot.

What do you recommend for wide feet?

The foam top covers on our insoles are designed to be trimmed to fit into your shoes. In most cases, they are wide enough for wide feet.

Will my orthotics fit all of the shoes that I own?

Possibly, depending on the types of shoes. Some footwear like cycling shoes and ski boots have a very snug fit. If you are close to the lower limit of the size, sizing down for these snug fitting shoes may be beneficial. None of the orthotics that we offer will work in shoes with heels higher than 1".

What arch heights do you offer in women’s sizes?

For women whose feet measure 5-6.5 we offer a Low and Medium arch height. For Women who measure 7-8.5 we offer the Low, Medium and High. For those who measure 9-10.5 we offer the Low, Medium, High and Extra High.

I wear a larger size than a Women’s 10.5, what should I do?

For women with a shoe size larger than a 10.5, you can order a men’s size. Women’s sizing is typically a size and a half bigger than a men’s. For example, a women’s 11 is equivalent to a men’s 9.5. You can also use this chart as a guide.

What is the largest size you offer for men?

A men’s 12-13.5 is the largest size we currently offer.

I have flat feet. Do I need support? Will these be comfortable?

Many people with flat feet benefit from orthotic insoles. Order the low arch height and try them in your shoes. You'll have a good idea of what they have to offer. The 30-day fit guarantee makes ordering risk free.

I have two different arch heights, what should I do?

We do not sell mixed arch heights. For a set of mixed heights you’ll need to purchase 2 separate pairs, or consider purchasing a pair with the lower of the two arch heights to see how they feel.

How should my orthotics feel?

Supportive - Your foot should feel constant contact through all parts of your arch. There should be no uncomfortable pressure points.

Comfortable - Initially, a supportive orthotic may feel aggressive. After a few days, it should feel like it has always been there; not having it in will feel hollow and unsupportive.

Resilient - Your arch is designed like a spring to absorb the impact of walking. Orthotics should bolster your foot's natural shock-absorbing structure.

What’s the thickness of the different top covers?

The Stride offers the thickest top cover at 4mm. The Stride Thin and Stride Short offer a top cover 2mm thick.

Do I need to trim the insoles to fit in my shoes?

In some cases yes. We have found that offering individual sizes often makes it harder to get the right size because shoe sizes vary by manufacturer.

If trimming is necessary, take out the stock insole and use it as a cutting guide for your new insoles. Be conservative. Trimmed insoles are still covered by our 30-day fit guarantee. Check out our video here.

General Questions

Can I purchase Tread Labs insoles with my Flex Spending Account (FSA)?

Currently we cannot accept payment with an FSA, but if you purchase on a different card we can create a detailed receipt for you to submit to your FSA for reimbursement.

Are Tread Labs insoles guaranteed?

Yup. Our products are guaranteed in 2 ways -

30-day fit guarantee - Try our insoles in any of your shoes for 30 days. If they don't improve your comfort and alignment, send them back for a full refund. Return shipping included.

Sure-footed warranty - Everything we sell has a lifetime warranty against defects in workmanship. Molded arch supports are unconditionally guaranteed. Forever. When top covers eventually wear out they can be replaced for $15. Postpaid.

Do you make full custom orthotics?

We do not. There are a small number of people that really need custom, but the vast majority are well served by the semi-custom orthotics that Tread Labs offers. With our different sizing for left and right, we can accommodate many foot sizes and shapes.

Where are your orthotics made?

Everything we sell is made in the USA.

What is the fabric on top of the orthotic?

We chose a 100% polyester fabric specifically designed for footbeds. It has very high abrasion resistance, low friction to eliminate hot spots and blisters and a permanent anti-microbial treatment for stink free shoes.

What do you think about orthotics that are heat molded at home?

Not too much. The footbeds that you heat in the oven are too soft to provide adequate support. In addition, without a trained Pedorthist to help with the molding, many foot problems are simply embedded in heat molded orthotics.

How long will my insoles last?

The molded arch supports will last a lifetime and are guaranteed forever. The PU foam and antimicrobial top covers should last a year or so, depending on usage. They can easily be replaced inexpensively.

My insoles are making a squeaking sound, how can I get it to stop?

This can be easily remedied by placing some baby powder or a dryer sheet between the insole and the inside of your shoe. Adhesive duct tape applied to the edges of the insole in the heel area is another remedy.

Are Tread Labs orthotics available at retail stores?

We are just beginning to roll out to retail stores. If you have a local shop where you would like to be able to try Tread Labs, please email us or ask the shop to feature our brand.

What is Plantar Fasciitis?

Your Plantar Fascia is the connective tissue that connects your heel to the ball of your foot. If you look at the bottom of your foot and pull back your big toe, you will see a band under the skin that goes from the heel to the ball. This is the Plantar Fascia. When it gets stressed from over pronation, inflammation and pain develops at the attachment point at the heel. This is Plantar Fasciitis.

What do you guys think about the barefoot running movement?

We were built to walk barefoot but we were not built to walk barefoot on asphalt and concrete. When our days were filled with hunting and gathering in the woods or savannah, our feet were well designed for the tasks. Running on pavement is a very different story.