Tread Labs Returns and Exchanges
Getting used to the firm support of Tread Labs insoles can take time. Wear them a few hours each day to start and gradually increase your wear time. Give your feet time to adjust. You'll be glad you did.
Due to high volume, please allow 10-14 business days for our staff to process or review your return after we receive your sandals or insoles.
For Sandals: Mail Returns Within 90 Days of Delivery
- Sandals must arrive in brand-new condition. When receiving your sandals, only try your sandals on carpeted and clean floors for a short period of time to maintain pristine condition. Sandals inspected that do not meet this standard will be rejected.
- Enclose the unworn sandals in the original box/packing along with a print-off of the return form completed.
- The sandal box must remain protected and encased in a shipping sleeve or box. We will not accept returns that have tape or markings of any kind on the product box.
- We will notify you via e-mail if your return has been rejected or is incomplete.
To return or exchange insoles: Worry-Free 90-Day Guarantee
Our Fit Guarantee lasts 90 days after your insoles are delivered. Items marked "Final Sale" are not eligible for returns or exchanges.
USA - We'll email you a pre-paid return label. Choose to return for a credit to your original payment method or exchange for another product.
Initiate a Domestic (USA) Return or Exchange
Canada and International - Return any purchase for a credit to your original payment method. Please note, that you are responsible for return shipping costs.