Returns & Exchanges

Getting used to the firm support of Tread Labs insoles can take time. Wear them a few hours each day to start and gradually increase your wear time. Give your feet time to adjust. You'll be glad you did. 

  • Exchange

    Exchanges

    If you’d like to make an exchange, please return the item you don’t want and re-order what you’d like.

    Make an Exchange 
  • Returns

    Returns

    For domestic (USA) returns, a pre-paid shipping label will be emailed to you for hassle-free shipping.

    • Insoles can be returned for free within 90 days, in any condition.
    • Sandals can be returned for free within 30 days. They must be in new condition with tags attached. We will not accept used sandals.
    Initiate a Return 
  • International

    International Returns

    Return any purchase for a credit to your original payment method. Please note that you are responsible for return shipping costs.

    Contact Us 

  • Warranty Claims

    Our molded arch supports are built to last a million miles. If they ever break or lose their shape, we'll send you a new pair. No questions asked.

    • Only arch supports are covered under the Million Mile Guarantee. Foam top covers are not guaranteed.
    • A photo of the damaged arch support must be submitted for all warranty claims.
    • Tread Labs reserves the right to reject any claim that appears fraudulent.
    Submit a Claim 

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