Returns & Exchanges
Getting used to the firm support of Tread Labs insoles can take time. Wear them a few hours each day to start and gradually increase your wear time. Give your feet time to adjust. You'll be glad you did.
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Exchanges
Make an ExchangeIf you’d like to make an exchange, please return the item you don’t want and re-order what you’d like.
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Returns
Initiate a ReturnFor domestic (USA) returns, a pre-paid shipping label will be emailed to you for hassle-free shipping.
- Insoles can be returned for free within 90 days, in any condition.
- Sandals can be returned for free within 30 days. They must be in new condition with tags attached. We will not accept used sandals.
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International Returns
Contact UsReturn any purchase for a credit to your original payment method. Please note that you are responsible for return shipping costs.
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Warranty Claims
Submit a ClaimOur molded arch supports are built to last a million miles. If they ever break or lose their shape, we'll send you a new pair. No questions asked.
- Only arch supports are covered under the Million Mile Guarantee. Foam top covers are not guaranteed.
- A photo of the damaged arch support must be submitted for all warranty claims.
- Tread Labs reserves the right to reject any claim that appears fraudulent.
Need help? Contact us.